UniFi Access G3 Reader 3.18.21.0 includes the following bugfixes.

Bugfixes

• Fixed an issue where hand wave and NFC card authentication could fail on EAH-8 battery backup during power outages.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G2 Reader 3.18.21.0 includes the following bugfixes.

Bugfixes

• Fixed an issue where hand wave and NFC card authentication could fail on EAH-8 battery backup during power outages.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G2 Reader 3.18.11 includes the following improvements.

Improvements

• Optimized LED and sound behavior.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G2 Reader 3.17.11.0 includes the following improvements.

Improvements

• Optimized device performance.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G2 Reader 3.16.8 includes the following bugfixes.

Bugfixes

• Fixed an issue where doors sometimes failed to unlock due to an Out Of Memory error.
• Fixed an issue where door unlock failures were not recorded in the System Log.
• Fixed an issue where the device might not respond when unlocking the door with credentials.

Additional information

• This version is rolling out gradually. If you haven't received it yet, please wait. It will be available within the next few days. To update manually, download the firmware from the provided link, then go to Site Manager > UniFi Console > Access > Devices > select your device > Settings > Manual Firmware Update.
• If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G2 Reader 3.16.3 includes the following bugfixes.

Bugfixes

• Fixed an issue where newly registered UA Cards and UA Pockets sometimes could not unlock doors when the Third-Party NFC Cards option was disabled.
• Fixed an issue where NFC cards sometimes failed to register when the device was connected to a switch.

Additional information

If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > UA G2 > Settings > Download Support File.

UniFi Access G2 Reader 3.15.4.4 includes the following improvements.

Improvements

• Optimized the device logs and performance.

Additional information

• If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the hub to which your device is connected > Settings > Download Support File.
• This version is rolling out gradually. If you haven't received it yet, please wait. It will be available within the next few days. To update manually, download the firmware from the provided link, then go to Site Manager > UniFi Console > Access > Devices > select your device > Settings > Manual Firmware Update.

UniFi Access G2 Reader 3.15.4 includes the following improvements.

Improvements

• Improved the credential verification process and door unlocking speed.

UniFi Access G2 Reader 3.14.3 includes the following bugfixes.

Bugfixes

• Fixed an issue where the reader sometimes automatically restarted, even when only the UniFi Console was restarted.

UniFi Access G2 Reader 3.13.19.0 includes the following improvements and bugfixes.

Improvements

• Improved the door unlock stability. Update to UniFi OS 4.1.11 or later for optimal user experience.
• Enhanced the Mobile Tap experience.
• Requires the latest iOS mobile app version to allow door unlocking from a locked iPhone:
• Identity Endpoint for iOS 1.2.0 or later
• Identity Enterprise for iOS 0.82.1 or later
• Requires the latest Android mobile app version to ensure optimal Mobile Tap experience:
• Identity Endpoint for Android 1.2.0 or later
• Identity Enterprise for Android 0.82.1 or later

Bugfixes

• Fixed an issue where door unlocking with Access credentials failed temporarily after the device restarted.

UA-G2 3.12.9.0 includes the following improvements and bugfixes.

Improvements

• Optimized Mobile Tap's distance detection to unlock only at close range when the proximity is set to "Near."

Bugfixes

• Fixed an issue where NFC card swipes experienced a delay in response.
• Fixed an issue where locations couldn't be unlocked using Mobile Unlock.
• Fixed an issue where there was no sound feedback for hand waves when the greeting sound was disabled.

UA-G2 3.11.10.0 includes the following improvements and bugfixes.

Improvements

• UA-G2 now flashes a green LED during an emergency evacuation.
• Support broadcasting greeting messages when a door is unlocked remotely via hand wave, NFC card, Identity Enterprise mobile app, or UniFi Identity Endpoint. Available in Settings > Advanced of the Access application and mobile app.
• The Access application can now discover UA-G2 that are not connected to Access Control Hubs.
• Support manually downgrading UA-G2 to lower versions.
• Broadcast "No Permission" when door unlock fails.
• Improved door-opening resilience.

Bugfixes

• Fixed an issue where NFC card swipes experienced a delay in response.
• Fixed an issue where there was no sound feedback for hand waves when the greeting sound was disabled.
• Fixed an issue where the hand-wave unlock only worked at a distance of around 3.5 cm.
• Fixed an issue where no sound or LED activation occurred during a failed door-unlocking attempt.
• Fixed potential adoption failure issues.
• Fixed an issue where a UA-G2 using a public IP network segment did not appear in the Access application.

• Fixed the issue where the LED blinked red and no indication sound was played after a successful door unlocking event. This occasionally occurred in v3.9.14.0 or later.
• [Identity Enterprise] Fixed the issue where a door could still be unlocked using mobile access methods through Bluetooth even if they had been disabled.

UA G2 v3.9.21.0 has optimized the door unlocking experience, adjusted the indication sound settings, and fixed some bugs.

Improvements

Door Access Method

• Enhanced the sensitivity of the Hand Wave door access method.

Indication Sound

• The reader will use the default indication sound if the Greeting Message is disabled.

Bugfixes

Door Access Method

• Fixed the issue where the reader did not indicate unlock failures while using cards linked to the HCE mobile wallet.
• Fixed the issue where users could not unlock doors using the Mobile Tap feature of the Identity Enterprise Android app.

Others

• Fixed the issue where the reader went offline during VLAN switching.
• Fixed the issue where the reader’s LED light turned red following a successful access attempt.

G2 3.9.14.0 has added support for modifying greeting messages and adjusting device volume, optimized the door unlock speed using the Identity mobile app, and fixed door unlock issues.

Improvements

Access Application

• Added support for modifying greeting messages for door unlocks using NFC cards in the system settings of the Access application.

Door Access

• Optimized the speed for unlocking doors using the Identity mobile app.

Others

• UA G2 Mini is now called UA G2.

Bugfixes

Door Access

• Fixed an issue where doors sometimes could not be unlocked.
• Fixed an issue where doors could not be unlocked using the Identity app when the Bluetooth service was unavailable.